yk99's Privacy Policy
Your personal information is completely safe with us. Through SSL encryption and strict data protection measures, yk99 safeguards your privacy.
yk99 ("we", "our", "platform") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy explains when, how, and for what purposes we collect, use, and store your personal information. By using our platform, you agree to the terms of this policy.
This policy applies to all yk99 services — including website browsing, account registration, deposit and withdrawal transactions, gaming activity, and customer support. We recommend you read this policy carefully and contact our support team if you have any questions.
What information we collect
1.1 Information You Provide Directly
When you create an account or use services on yk99, you may voluntarily provide the following information:
- Full name and date of birth (for age verification — only for users aged 21 and above)
- Mobile number and email address
- Preferred language and account settings
- Transaction-related information — such as bKash, Nagad, Rocket, or Upay numbers
- Messages or complaints sent to customer support
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device type
- Browser information and operating system
- Page visits, click patterns, and time spent on the site
- Login times, transaction history, and gaming activity
- Cookies and session data
We never store your full mobile banking PIN or password. Transaction verification is completed directly through the relevant mobile financial service provider.
How your information is used
yk99 uses your information only for legitimate and necessary purposes. We process your information for the following reasons:
2.1 Account Management & Security
- Verifying your identity and keeping your account secure
- Ensuring age verification (21+)
- Preventing unauthorized access and fraud
- Keeping two-factor authentication active
2.2 Service Delivery & Improvement
- Processing deposit and withdrawal transactions securely
- Personalizing your gaming experience
- Displaying bonuses and promotional offers according to your preferences
- Identifying and resolving technical issues on the platform
2.3 Communication & Support
- Responding to customer support requests
- Sending important account notifications
- Providing security-related alerts
2.4 Responsible Gaming
- Monitoring gaming behavior to identify problematic play patterns
- Enforcing voluntarily set limits
- Providing responsible gaming resources and information
Cookies & Tracking Technology
yk99 uses cookies and similar tracking technologies that help improve the functionality of our platform and your experience using it.
3.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are used for session management, maintaining login state, and security verification. Disabling these cookies will prevent the platform from functioning properly.
3.2 Functional Cookies
These cookies remember your preferences — such as language selection and account settings — so you get a personalized experience every time you log in.
3.3 Analytics Cookies
These cookies help us understand how users interact with the platform. This data is analyzed in aggregate and does not identify you personally. You can disable these cookies from your browser settings.
You can delete or disable cookies at any time by going to your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.
Information sharing with third parties
yk99 does not sell your personal information. However, limited information may be shared with trusted third parties in specific circumstances to provide services:
4.1 Service Providers
For processing transactions, we share necessary information with registered mobile financial service providers (bKash, Nagad, Rocket, Upay). This information is used solely to complete transactions.
4.2 Technology Partners
Game provider companies (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi) may receive general session information to ensure fair gameplay and accurate results. These providers have their own privacy policies.
4.3 Legal Obligations
We may be required to disclose information by court order, lawful requests from investigative authorities, or applicable law. In such circumstances, we will make reasonable efforts to notify you, where legally permitted.
4.4 Fraud Prevention
Limited information may be shared with industry-standard security partners to prevent account fraud, money laundering, or other illegal activity. Data protection agreements are maintained in all cases.
Data Security Measures
yk99 follows the highest industry standards to protect your information. Our security framework consists of the following layers:
5.1 Encryption
All sensitive information — login details, transaction data, and personal details — is protected through SSL (Secure Socket Layer) encryption technology. All communication between your browser and our servers is conducted over encrypted channels.
5.2 Access Controls
Only authorized personnel can access your information, and their access is strictly limited. All staff operate under strict confidentiality agreements. Regular security audits are conducted on our systems.
5.3 Password Protection
We never store your password in plain text. All passwords are stored in hashed form. Use a strong and unique password for your account security and do not share it with anyone.
5.4 Security Incident Management
In the event of a security breach, we will promptly conduct an investigation and notify affected users in a timely manner. All incidents are documented and measures are taken to prevent similar issues in the future.
Data Retention Period
yk99 retains your information only for as long as necessary. Our data retention policy is as follows:
- Active Accounts: All necessary information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud investigations.
- Transaction Records: Financial transaction records are retained for the period required by applicable law.
- Marketing Data: Once you withdraw your consent, this information will no longer be used for marketing purposes.
- Anonymized Data: After personally identifiable information is removed, anonymized data may be retained long-term for statistical analysis.
Your Rights
As a yk99 user, you have the following rights regarding your personal information:
7.1 Right to Access
You have the right to know what information we hold about you. You can request a copy of your personal information from our support team at any time.
7.2 Right to Correction
If we hold any incorrect or incomplete information about you, you can request that it be corrected. This can be done through your account settings or via the support team.
7.3 Right to Deletion
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal or regulatory obligations.
7.4 Right to Object to Processing
You may object to the use of your information for marketing communications. Upon receiving this request, we will promptly stop marketing communications.
7.5 Right to Data Portability
You have the right to receive your information in a structured, machine-readable format. Such requests can be made through the support team.
Contact us to exercise any of your rights. We generally respond to such requests through the appropriate process.
Protection of Minors
yk99 strictly does not provide services to persons under the age of 21. Our platform does not intentionally collect any personal information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information. Age verification is an essential part of our registration process.
If a parent or guardian believes their child is using our platform, please contact our support team immediately.
Third-Party Links & Services
The yk99 platform may include game provider technology operated by third-party companies. These services have their own privacy policies, which may differ from ours.
yk99 is not responsible for the privacy practices of these third parties. We recommend that you review their respective privacy policies before using these services.
The terms of service and privacy policies of our mobile financial service partners (bKash, Nagad, Rocket, Upay) apply on their respective platforms.
Policy Changes & Updates
yk99 reserves the right to update this Privacy Policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A prominent notice will be displayed on the platform
- A notification will be sent to your registered email address
- The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after the updated policy is published will be considered your acceptance of the updated policy. If you do not agree with the updated policy, please close your account and stop using the platform.
Previous versions are archived and can be provided upon request if needed.
Privacy Contact
You can contact us for any questions, concerns, or requests related to this Privacy Policy. The yk99 support team is available 24 hours a day, 7 days a week, ready to assist in both Bengali and English.
When sending an email regarding a privacy-related request, please write "Privacy Request" in the subject line so we can respond promptly.